TowFLEXX TF5 Error Codes
The Error Code will be shown on the MDI Display and on the Remote Handset as follows:
Type | Category | Code | |
Handset | 1 | - | 1 |
MDI Display | 01 | A | 01 |
Please find your shown Error- Code in the following List:
| Type | Category | Code | Description | troubleshooting |
| 1 | SAFETY | 1 | emergency stop active | Check CAN01 & CAN02 Blind Plugs in the front of the E-cube. Check if Emergency Button on the Handset is pressed. |
| 1 | SAFETY | 2 | switches/joysticks not it neutral position | Check if all Switches and Joysticks on the Handset are in neutral position. |
| 1 | SAFETY | 3 | remote/handset not connected | wait for remot connection/restart the Unit. |
| 1 | SAFETY | 5 | joystick Error K1A/B | Restart Unit and Remote/Contact Manufacturer |
| 1 | SAFETY | 6 | joystick Error K3A/B | Restart Unit and Remote/Contact Manufacturer |
| 1 | SAFETY | 7 | emergency Stop Error | Restart Unit and Remote/Contact Manufacturer |
| 1 | SAFETY | 11 | emergency stop is acknowledged | wait until this message clear |
| 1 | SAFETY | 12 | external emergency stop | Restart Unit and Remote/Contact Manufacturer |
| 1 | SAFETY | 20 | start-up protection | make sure the Charger is turned off and cable is pulled out from the socket |
| 1 | SAFETY | 21 | Vehicle shutdown unsuccessful, horn sounds | push down both E-Stops. pull blue main connector. Connect it back. Restart |
| 2 | CAN BUS | 8 | No CAN BUS signal from ACE2 2µ Master Motor rechts | check CAN BUS cable connection/restart unit and remote/contact manufacturer |
| 2 | CAN BUS | 9 | No CAN BUS signal from ACE2 2µ Slave Motor rechts | check CAN BUS cable connection/restart unit and remote/contact manufacturer |
| 2 | CAN BUS | 10 | No CAN BUS signal from ACE2 2µ Master Motor links | check CAN BUS cable connection/restart unit and remote/contact manufacturer |
| 2 | CAN BUS | 11 | No CAN BUS signal from ACE2 2µ Slave Motor links | check CAN BUS cable connection/restart unit and remote/contact manufacturer |
| 2 | CAN BUS | 16 | No CAN BUS signal from the remotecontroller | check CAN BUS cable connection/restart unit and remote/contact manufacturer |
| 2 | CAN BUS | 24 | No CAN BUS signal from ACE2 Combi 2µ Master | check CAN BUS cable connection/restart unit and remote/contact manufacturer |
| 2 | CAN BUS | 25 | No CAN BUS signal from ACE2 Combi 2µ Slave | check CAN BUS cable connection/restart unit and remote/contact manufacturer |
| 3 | INPUT/OUTPUT | 1 | SPS: Voltage VBBS to low | restart Unit and Remote/Contact Manufacturer |
| 3 | INPUT/OUTPUT | 2 | SPS: Voltage VBB1 to low | restart Unit and Remote/Contact Manufacturer |
| 3 | INPUT/OUTPUT | 3 | SPS: Voltage VBB2 to low | restart Unit and Remote/Contact Manufacturer |
| 3 | INPUT/OUTPUT | 4 | SPS: Voltage VBBU to low | restart Unit and Remote/Contact Manufacturer |
| 3 | INPUT/OUTPUT | 10 | Synchronization turntable/driving Motors: Deviation between drive Motors and Turntable too big | Check if Turntable spin free/Check Cable connection of the Turntablemotor Encoder(possibly replace it)/contact manufacturer |
| 3 | INPUT/OUTPUT | 11 | Synchronization turntable/driving Motors: encoder rotation wrong direction | Check Cable connection of the Turntablemotor Encoder(possibly replace it)/contact manufacturer |
| 3 | INPUT/OUTPUT | 12 | Synchronization turntable/driving Motors: regulation implausible state. | restart unit and remote/check parameters/contact manufacturer |
| 3 | INPUT/OUTPUT | 13 | Synchronization turntable/driving Motors: drive setpoint too high | restart unit and remote/check parameters/contact manufacturer |
| 3 | INPUT/OUTPUT | 14 | Synchronization turntable/driving Motors: parameter error | restart unit and remote/check parameters/contact manufacturer |
| 3 | INPUT/OUTPUT | 22 | right motor temperature 20°C higher than warning threshold | let the unit cool down/possibly remove cover and check driving motor |
| 3 | INPUT/OUTPUT | 23 | temperature ACE2 2µ right 5°C higher than warning threshold | let the unit cool down/open E-Cube Cover and check ZAPI ACE2 controller/contact manufacturer |
| 3 | INPUT/OUTPUT | 24 | no feedback brake open motor right | check cables and 2pol superseal connection of magnetic brake right |
| 3 | INPUT/OUTPUT | 25 | no feedback right motor speed | check cables and 6pol superseal of driving motor right |
| 3 | INPUT/OUTPUT | 26 | left motor temperature 20°C higher than warning threshold | let the unit cool down/possibly remove cover and check driving motor |
| 3 | INPUT/OUTPUT | 27 | temperature ACE2 2µ left 5°C higher than warning threshold | let the unit cool down/open E-Cube Cover and check ZAPI ACE2 controller/contact manufacturer |
| 3 | INPUT/OUTPUT | 28 | no feedback brake open motor left | check cables and 2pol superseal connection of magnetic brake left |
| 3 | INPUT/OUTPUT | 29 | no feedback left motor speed | check cables and 6pol superseal of driving motor left |
| 3 | INPUT/OUTPUT | 30 | temperature ACE2 2µ combi 5°C higher than warning threshold | let the unit cool down/open E-Cube Cover and check ZAPI ACE2 combi controller/contact manufacturer |
| 4 | WARNING | 1 | battery level under warning threshold | charge unit overnight |
| 4 | WARNING | 2 | battery level remote low (under 20%) | change remote battery and charge the empty one |
| 4 | WARNING | 15 | shutdown warning without operation | turn off unit or operate with unit |
| 4 | WARNING | 20 | lift up function not allowed | restart unit/contact manufacturer |
| 4 | WARNING | 22 | right motor temperature higher than warning threshold | let the unit cool down/possibly remove cover and check driving motor |
| 4 | WARNING | 23 | temperature ACE2 2µ right higher than warning threshold | let the unit cool down/open E-Cube Cover and check ZAPI ACE2 controller/contact manufacturer |
| 4 | WARNING | 26 | left motor temperature higher than warning threshold | let the unit cool down/possibly remove cover and check driving motor |
| 4 | WARNING | 27 | temperature ACE2 2µ left higher than warning threshold | let the unit cool down/open E-Cube Cover and check ZAPI ACE2 controller/contact manufacturer |
| 4 | WARNING | 30 | temperature ACE2 2µ combi higher than warning threshold | let the unit cool down/open E-Cube Cover and check ZAPI ACE2 combi controller/contact manufacturer |
| 11 | NPS | 1 | see NPS manual | / |
| 11 | NPS | 2 | see NPS manual | / |
| 11 | NPS | 3 | see NPS manual | / |
| 11 | NPS | 4 | see NPS manual | / |
| 11 | NPS | 5 | see NPS manual | / |
| 11 | NPS | 6 | see NPS manual | / |
| 11 | NPS | 7 | see NPS manual | / |
| 11 | NPS | 8 | see NPS manual | / |
| 11 | NPS | 11 | NPS mode: Lift up not allowed | / |
| 11 | NPS | 12 | NPS mobile unit not stowed -> lift up function not allowed | stowe the nps mobile unit in the front compartment |
| 11 | NPS | 13 | NPS mobile unit not stowed -> driving/turning not allowed | stowe the nps mobile unit in the front compartment |
| 11 | NPS | 21 | nps shutdown warning | / |
| 11 | NPS | 22 | nps shutdown warning | / |
| 12 | CAN BUS 2 EXTERN | 6 | No CAN BUS signal from track sensor | check can bus connection/check cable connection to the track sensor/possibly replace track sensor |
| 12 | CAN BUS 2 EXTERN | 11 | No CAN BUS signal from posital encoder | check can bus connection/check cable connection to the encoder/reprogramm encoder/possibly replace posital encoder |
| 12 | CAN BUS 2 EXTERN | 12 | No CAN BUS signal from RFID chip | check can Bus connection/check Cable connection to the RFID/possibly replace RFID chip |
| 12 | CAN BUS 2 EXTERN | 14 | No CAN BUS signal omega scale | check can Bus connection/check cable connection to the omega scale/possibly replace omega scale |
| 12 | CAN BUS 2 EXTERN | 30 | No CAN BUS signal from Gateway | check can Bus connection from the gateway/possbily replace gateway |
| 12 | CAN BUS 2 EXTERN | 40 | No CAN BUS signal from Battery | (only lithium Batterys) check can Bus
connection from the lithium Batterys/possibly replace lithium batterys |
If you need more detailed troubleshooting, you can find it here:
Error Codes:
1-1 or 01A01
Cause:
Emergency Stop on the remote control is active
Or
Blind Plugs on the eCube are loose
Solution:
Check the eStop on the remote control, if pressed. Twist it by 90° and pull it up
Tighten the blind plugs on the eCube
1-2 or 01A02
Cause:
Remote Control not in neutral position
Solution:
Put all switches and dials on the remote control back into default (neutral) position according to the manual (marked in gren)
All switches have to set back to the lowest postion
Traction Power to 30%
Speed to Slow
Driving Mode to Normal
Brake Behavior to Disengage
Turntable Mode to OFF
Toggle switches (Line Assistant / NPS; Light/Horn; Lifting Platform) are not relevant for the default settings
1-5 or 01A05
Cause:
K1A/B Joystick Error
Solution:
Restart Handset, remove 4 bolts from Joystick, pull out Joystick,
clean contacts and dry if water inside afterwards put the Joystick back in and tighten the bolts,
try Joystick function.
1-6 or 01A06
Cause:
K3A/B Joystick Error
Solution:
Restart Handset, remove 4 bolts from Joystick, pull out Joystick,
clean contacts and dry if water inside afterwards put the Joystick back in and tighten the bolts,
try Joystick function.
2-8 or 02A08
2-9 or 02A09
Cause:
No CAN BUS Signal from ACE-2 2µ Motor Controller right Master and Slave
Solution:
Restart the Unit
Or
open the E-Cube Cover and check all purple and pink CAN BUS wires in X1 24 and X1 25 Terminal
and also in the controller connectors. Use a voltmeter to measure continuity of all CAN BUS Wires,
measure resistance between Purple and Pink cables.
Remove 2x M6 Bolts on the back of the E-Cube with an allen key size 4
to be able to open E-Cube cover, hold the cover on the handle,
push the cover back to unlock it and pull it up.
Check pink and purple wires on all marked connectors , remove connector,
check if pins pushed back, measure continuity from U8 - SPS to U1 and U2 and to X1 24 and X1 25
Terminal X1 24 and X1 25 shown in the Picture,
check the bridges and all cables if sitting properly
Open E-Cube only allowed by authorized personnel.
Unauthorized opening of the E-Cube will void the warranty
2-10 or 02A10
2-11 or 02A11
Cause:
No CAN BUS Signal from ACE-2 2µ Motor Controller left Master and Slave
Solution:
Restart the Unit
Or
open the E-Cube Cover and check all purple and pink CAN BUS wires in X1 24 and X1 25 Terminal
and also in the controller connectors. Use a voltmeter to measure continuity of all CAN BUS Wires,
measure resistance between Purple and Pink cables.
Remove 2x M6 Bolts on the back of the E-Cube with an allen key size 4
to be able to open E-Cube cover, hold the cover on the handle,
push the cover back to unlock it and pull it up.
Check pink and purple wires on all marked connectors , remove connector,
check if pins pushed back, measure continuity from U8 - SPS to U1 and U2 and to X1 24 and X1 25
Terminal X1 24 and X1 25 shown in the Picture,
check the bridges and all cables if sitting properly
Open E-Cube only allowed by authorized personnel.
Unauthorized opening of the E-Cube will void the warranty
2-16 or 02A16
Cause:
No CAN BUS Signal from NBB remote Receiver
Solution:
Restart the Unit
Or
open the E-Cube Cover and check all purple and pink CAN BUS wires in X1 24 and X1 25 Terminal
and also in the controller connectors. Use a Voltmeter to measure continuity of all CAN BUS Wires,
measure resistance between Purple and Pink cables.
Remove 2x M6 Bolts on the back of the E-Cube with an allen key size 4
to be able to open E-Cube coverhold the cover on the handle,
push the cover back to unlock it and pull it up.
Check Connector X9 from Remote Receiver U4, check all Pins if pushed back,
measure continuity from U4 X9 pins to U8 SPS and to Terminal X1 24 and X1 25
Terminal X1 24 and X1 25 shown in the Picture,
check the bridges and all cables if sitting properly
Open E-Cube only allowed by authorized personnel.
Unauthorized opening of the E-Cube will void the warranty
2-24 or 02A24
2-25 or 02A25
Cause:
No CAN BUS Signal from ACE2 Combi 2µ Master and Slave
Solution:
Restart the Unit
Or
open the E-Cube Cover and check all purple and pink CAN BUS wires in X1 24 and X1 25 Terminal
and also in the controller connectors. Use a voltmeter to measure continuity of all CAN BUS Wires,
measure resistance between Purple and Pink cables.
Remove 2x M6 Bolts on the back of the E-Cube with an allen key size 4
to be able to open E-Cube cover, hold the cover the handle,
push the cover back to unlock it and pull it up.
Check pink and purple wires on all marked connectors , remove connector,
check if pins pushed back, measure continuity from U8 - SPS to U3 and to X1 24 and X1 25
Terminal X1 24 and X1 25 shown in the Picture,
check the bridges and all cables if sitting properly
Open E-Cube only allowed by authorized personnel.
Unauthorized opening of the E-Cube will void the warranty
3-10 or 03A10
Cause:
Synchronization turntable/driving Motors: Deviation between drive Motors and Turntable too high
Solution:
Check Turntable free spin
Or
Remove right Cover and Check cable connection of the Turntable motor Encoder 4-Pol Molex Connector,
measure voltage and continuity. (possibly replace it)
Or
contact manufacturer
Remove the marked eyebolt, then you can pull the cover forward a little and after lift it off the unit and put it aside.
On the right side you can see the cover removed from the unit. The connector is located on the marked red position
going through the chassis to the Turntable.
This is the connection of the turntable motor encoder. follow all steps described in the picture.
The DC Voltage shall be 24 Volts. If you cannot find any issue there you possibly need to replace the turntable motor encoder.
Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-11 or 03A11
Cause:
Synchronization turntable/driving Motors: encoder rotation wrong direction
Solution:
Check Cable connection of the Turntablemotor Encoder 4-Pol Molex Connector,
measure voltage and continuity. (possibly replace it)
Or
contact manufacturer
Remove the marked eyebolt, then you can pull the cover forward a little and after lift it off the unit and put it aside.
On the right side you can see the cover removed from the unit. The connector is located on the marked red position
going through the chassis to the Turntable.
This is the connection of the turntable motor encoder. follow all steps described in the picture.
The DC Voltage shall be 24 Volts. If you cannot find any issue there you possibly need to replace the turntable motor encoder.
Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-22 or 03A22
Cause:
right motor temperature 20°C higher than warning threshold
Solution:
remove right Cover and check Motor Temperature, let Motor cool down
Or
Check right motor 6-Pol Superseal Connector Pins and cables for damage, measure voltage and continuity.
Or
contact manufacturer
Remove the marked eyebolt, then you can pull the cover forward a little and after lift it off the unit and put it aside.
on the right side you can see the cover removed from the unit. The Motor is located on the marked red position.
the red marked connector is the 6-pol Superseal connector for the Encoder and temperature sensor.
make sure the connector sits properly, check for pushed back pins, measure DC voltage and continuity.
the white two wires are from the temperature sensor. The temperature failure might occure due to an temperature sensor error.
Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-23 or 03A23
Cause:
temperature ACE2 2µ Controller right 5°C higher than warning threshold
Solution:
Open E-Cube and Check ACE2 2µ Controller temperature
Or
contact manufacturer
Remove 2x M6 Bolts on the back of the E-Cube with an allen key size 4
to be able to open E-Cube cover, hold the cover the handle,
push the cover back to unlock it and pull it up.
Check temperature of ACE2 controller U1 marked in the picture, let it cool down.
If the error code occurs again, the controller needs to be replaced.
If The error code occurs but the temperature is good the controller might be faulty and needs to be replaced.
Open E-Cube and Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-24 or 03A24
Cause:
no feedback brake open right motor
Solution:
remove right Cover and check right motor 2-Pol Superseal Connector Pins and cables for damage,
measure voltage and continuity.
Or
contact manufacturer
Remove the marked eyebolt, then you can pull the cover forward a little and after lift it off the unit and put it aside.
On the right side you can see the cover removed from the unit. The Motor is located on the marked red position.
The red marked connector is the 2-Pol Superseal connector for the magnetic brake.
make sure the connector sits properly, check for pushed back pins, measure DC voltage and continuity.
Follow the cable back to the E-Cube and check connection on this End as well.
Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-25 or 03A25
Cause:
no feedback speed right motor
Solution:
Remove right Cover and check right motor 6-Pol Superseal Connector Pins and cables for damage,
measure voltage and continuity.
Or
contact manufacturer
Remove the marked eyebolt, then you can pull the cover forward a little and after lift it off the unit and put it aside.
The Motor is located on the marked red position.
the red marked connector is the 6-pol Superseal connector for the Encoder and temperature sensor.
make sure the connector sits properly, check for pushed back pins, measure DC voltage and continuity
Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-26 or 03A26
Cause:
left motor temperature 20°C higher than warning threshold
Solution:
remove left Cover and check Motor Temperature, let Motor cool down
Or
Check left motor 6-Pol Superseal Connector Pins and cables for damage,
measure voltage and continuity.
Or
contact manufacturer
Remove the marked eyebolt, then you can pull the cover forward a little and after lift it off the unit and put it aside.
On the left side you can see the cover removed from the unit. The Motor is located on the marked red position.
the red marked connector is the 6-pol Superseal connector for the Encoder and temperature sensor.
make sure the connector sits properly, check for pushed back pins, measure DC voltage and continuity.
the white two wires are from the temperature sensor. The temperature failure might occure due to an temperature sensor error.
Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-27 or 03A27
Cause:
temperature ACE2 2µ Controller left 5°C higher than warning threshold
Solution:
Open E-Cube and Check ACE2 2µ Controller temperature
Or
contact manufacturer
Remove 2x M6 Bolts on the back of the E-Cube with an allen key size 4
to be able to open E-Cube cover, hold the cover the handle,
push the cover back to unlock it and pull it up.
Check temperature of ACE2 controller U2 marked in the picture, let it cool down.
If the error code occurs again, the controller needs to be replaced.
If the error code occurs but the temperature is good the controller might be faulty and needs to be replaced.
Open E-Cube and Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-28 or 03A28
Cause:
no feedback brake open left motor
Solution:
remove left Cover and check left motor 2-Pol Superseal Connector Pins and cables for damage,
measure voltage and continuity.
Or
contact manufacturer
Remove the marked eyebolt, then you can pull the cover forward a little and after lift it off the unit and put it aside.
On the left side you can see the cover removed from the unit. The Motor is located on the marked red position.
The red marked connector is the 2-Pol Superseal connector for the magnetic brake.
make sure the connector sits properly, check for pushed back pins, measure DC voltage and continuity.
Follow the cable back to the E-Cube and check connection on this End as well.
Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-29 or 03A29
Cause:
no feedback speed left motor
Solution:
remove left Cover and check left motor 6-Pol Superseal Connector Pins and cables for damage,
measure voltage and continuity.
Or
contact manufacturer
Remove the marked eyebolt, then you can pull the cover forward a little and after lift it off the unit and put it aside.
On the left side you can see the cover removed from the unit. The Motor is located on the marked red position.
the red marked connector is the 6-pol Superseal connector for the Encoder and temperature sensor.
make sure the connector sits properly, check for pushed back pins, measure DC voltage and continuity
Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
3-30 or 03A30
Cause:
temperature ACE2 2µ Combi Controller 5°C higher than warning threshold
Solution:
Open E-Cube and Check ACE2 2µ Combi Controller temperature
Or
contact manufacturer
Remove 2x M6 Bolts on the back of the E-Cube with an allen key size 4
to be able to open E-Cube cover, hold the cover the handle,
push the cover back to unlock it and pull it up.
Check temperature of ACE Combi controller U6 marked in the picture, let it cool down.
If the error code occurs again, the controller needs to be replaced.
If the error code occurs but the temperature is good the controller might be faulty and needs to be replaced.
Open E-Cube and Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
4-1 or 04A01
Cause:
main battery level under warning threshold
Solution:
put unit on charge for minimum of 8h or overnight,
make sure both E-Stops are pulled for charging.
make sure bothe E-Stop pulled up as marked in the picture.
!!! ATTENTION !!!
IF ONE OR BOTH E-STOPS ARE PRESSED; UNIT WON'T CHARGE
Charger interface shown in the pictcure.
make sure you have the blue LED on and the green LED indicates charging.
4-2 or 04A02
Cause:
Remote handset battery level low (under 20%)
Solution:
Swap remote handset battery
and put the empty battery in the on board remote battery charger
11-11 or 11A11
Cause:
NPS mode: Lifting not allowed
Solution:
Turn off NPS Mode and stowe NPS mobile unit before lifting
11-12 or 11A12
Cause:
NPS mobile unit not stowed -> lifting/lowering function not allowed
Solution:
stowe the nps mobile unit in the front compartment
and turn off NPS mode before lifting/lowering.
11-13 or 11A13
Cause:
NPS mobile unit not stowed -> driving/turning function not allowed
Solution:
stowe the nps mobile unit in the front compartment
and turn off NPS mode before driving/turning.
12-11 or 12A11
Cause:
No CAN BUS signal from posital encoder
Solution
check cable connection on the posital Encoder 4-Pol Molex Connector,
measure voltage, continuity and restistance
Or
reprogramm Encoder with the Paratools Software
Or
open E-Cube and check CAN BUS connection from posital Encoder,
possibly replace posital encoder
Or
contact manufaturer
Open E-Cube and Replacement of wires only allowed by authorized personnel.
Unauthorized replacement of wires will void the warranty
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